1. Acceptance of Terms

By accessing our website, making a reservation, purchasing event tickets, or visiting Noir Elixir, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all guests, event attendees, private hire clients, and users of our digital platforms. Noir Elixir reserves the right to update these terms at any time without prior notice. Continued use of our services constitutes acceptance of the updated terms.

2. Reservations & Bookings

All reservations are subject to availability and are only confirmed upon receipt of a confirmation email or text from our team. Submitting a booking request does not guarantee a reservation until you receive this confirmation.

Tables are held for 15 minutes past the reserved time. After this window, your table may be released to walk-in guests. If you are running late, please notify us by phone as soon as possible. Repeated no-shows may result in your account being restricted from future bookings.

3. Cancellation Policy

Cancellations made more than 24 hours before the reservation time are accepted free of charge. Cancellations within 24 hours of the reservation may incur a fee of $15 per guest. For private events and group bookings, a deposit may be required at the time of booking. Deposits are non-refundable within 7 days of the event.

4. Venue Rules & Conduct

All guests are expected to conduct themselves in a respectful and appropriate manner. Noir Elixir reserves the right to refuse entry or remove any individual whose behaviour is deemed disruptive, offensive, or unsafe — including intoxication, verbal abuse, or non-compliance with staff instructions. No refund will be issued in such circumstances.

• ◆ Smart-elegant dress code enforced at all times
• ◆ No outside food or beverages permitted
• ◆ Management reserves the right of admission
• ◆ Noise levels must remain appropriate to the venue atmosphere

5. Age & ID Requirements

Noir Elixir is an 18+ venue at all times. Valid government-issued photo ID is required for entry. We operate a Challenge 25 policy. Guests who cannot provide valid ID will be refused entry without refund. It is illegal to purchase alcohol for or supply alcohol to a person under 18. Any guest found to be doing so will be immediately removed from the premises and reported to authorities.

6. Events & Tickets

All event tickets are non-refundable unless the event is cancelled or significantly altered by Noir Elixir. In the event of cancellation, full refunds will be issued within 5–10 business days. Ticket transfers to another person are permitted with prior written notice to our team. Tickets may not be resold above face value.

7. Photography & Media

Personal photography for non-commercial use is permitted within the venue. Commercial photography, videography, or press coverage requires prior written approval from management. By visiting Noir Elixir, you consent to the possibility of being photographed or filmed for our marketing materials. If you do not wish to be included, please notify a member of staff upon arrival.

8. Liability

Noir Elixir accepts no liability for loss, damage, or theft of personal property within the venue. We recommend guests keep personal belongings secure at all times. Noir Elixir shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, to the fullest extent permitted by applicable law.